Консультант SAP CRM


Москва

Обязанности

  • Participation in CRM Loyalty program and Customer personal communications (Hybris Marketing) development projects as SAP CRM Consultant and/or Functional expert;
  • Participation in various Multi-channel projects as IT Analyst/Inhouse Consultant as functional expert;
  • Proactively participate in identifying solutions, designing concepts, system improvements or opportunities and driving for their implementation in the frame of project implementation and support;
  • Capture, collect, describe complex business requirements and facilitate workshops for interviewing key-users and business process owners during order clarification phases;
  • Drives technology and business process innovation by implementing sound IT Solutions for the business domain Customer Relationship Management, Marketing and Multichannel;
  • Prepare Business Blueprints, fit/gap analyses, technical and migration concepts, technical specifications and test scenarios;
  • Design, configure and test Loyalty, Call-centre, MDM (PIM) and Digital marketing Solution;
  • Support the migration and Quality assurance in all project phases and support;
  • Carry out complex assignments requiring the development of new or improved procedures or business processes;
  • Acts as liaison with business process owners, solution owners, key-users and global team;
  • Provide key-user and end user trainings, documentation;
  • Second and Third Level support of applications (SAP, non-SAP) supporting domain Customer Engagement& eCommerce business domain;
  • Coaching other team members and support permanent Knowledge How Transfer;
  • Establish close collaboration with fellow teams, Global Competence Center and external suppliers to ensure that CRM Solution is adapted for local business requirements.

Требования

  • Bachelor's Degree in IT, Economics, Business or related field;
  • 3+ years of relevant working experience as SAP CRM Consultant, supporting and implementing CRM or/and SAP Hybris Marketing Solutions in Marketing, Sales, Customer Service based on omnichannel strategy preferably in Retail, FMCG, DIY and/or excellent understanding of B2C and/or B2B2C segments;
  • A practical experience in SPRO customizing, knowledge of BAPI, BADI, LSMW tools;
  • A good understanding of SAP platforms and solutions in particularly SAP Hana Database;
  • A proven track record of successful SAP CRM implementations or further development projects (1-2);
  • Sound knowledge and proven hands-on experience of system integration (SAP PI, OData REST APIs, SOAP services);
  • A deep understanding of CRM ecosystem – POS and ERP integration, SMS traffic solutions, Call center integration, integrations social networks and messengers etc

Условия

  • Challenging involvement in building internal IT Competence in the global innovative team from the scratch;
  • Competitive market salary (annual incentive bonus, regular indexations, long service rewards);
  • Corporate discounts in our hypermarket chain;
  • Wide career opportunities in one of the largest international Retail companies;
  • Social benefits package (additional medical insurance, family events);
  • Flexible working hours negotiable;
  • Friendly and collaborative environment;
  • Opportunity to learn foreign languages;
  • Expected travel: 0-20%;
  • ?Potential horizontal development: SAP Senior CRM Consultant, CRM Architect.
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Контакты HR специалиста

Мария
m.malygina@globus.ru